Economy

Uber to deactivate riders with significantly below average ratings

Uber to deactivate riders with significantly below average ratings

It varies from city to city, but just like drivers, if riders fall below an average minimum rating, they'll be booted from the platform.

Uber's focus on safety marks another change in the company's evolution from as recently as 2017, when Uber co-founder and then-CEO Travis Kalanick was caught on camera berating a driver, and slamming the auto door.

Uber said that riders will have a number of opportunities to improve their rating before they lose their access to the ride-hailing app. However, what Uber didn't reveal is the threshold for when riders would be kicked off, which means everyone must remain vigilant with their behavior when using the app. "When we created our global Community Guidelines in 2016, we had these common values in mind", said Parker. Riders who get a "significantly below average rating" from drivers may now have their accounts deactivated.

Uber ended the announcement by stating that they hope and expect that only a small number of users will be affected by the expulsions based on low ratings.

More news: Tory leadership contest: Michael Gove pledge on European Union citizenship applications

While Uber has had a "ban" on low-rated passengers for a couple of years, the company's decision to "refresh" the guidelines shows a renewed mission to do more for its independently-contracted drivers. Uber will, however, send passengers tips to bring up their ratings if they start to decline like suggesting them to be polite to drivers, not leaving trash in their cars or asking drivers to speed up to their destinations.

If you do lose access, you'll not only be banned from Uber, but from the Uber Eats app and the company's bike-sharing service, Jump.

Uber is apparently testing a feature that would let you add drivers you particularly enjoyed riding with to a list of 'favorites, ' presumably so that you would be able to ride with them again. After the companies went public recently, both Uber and Lyft are facing many issues with an increasingly angry fleet of drivers who are demanding higher earnings and better accountability from the ride-hail firms.

Riders are expected to adhere to the same rules as drivers.


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