Economy

Air India Server Breakdown to Be Investigated After Thousands Left Stranded

Air India Server Breakdown to Be Investigated After Thousands Left Stranded

Passengers of Air India found themselves in a hard situation after the servers of the airline stopped working early Saturday morning.

Many passengers travelling on domestic and global routes were stranded at the Delhi airport. Air India chairman Ashwani Lohani told NDTV that the flight operations will be "restored soon".

As Air India's passenger service system (PSS) software shut down for six hours on Saturday, the airline said a total of 155 flights will be delayed for an average duration of two hours till 8.30 pm. Operations of all these flights have been affected due to the techincal glitch.

Senior manager of corporate communications at SITA, Julius Baumann, said the company faced a "complex system issue" during server maintenance which disrupted Air India operations.

It is said that the slowing down of the server was caused by a technical fault in the main server of Air India.

Saturday's software malfunction is a repeat of a similar outage in June a year ago that caused flight delays globally. "We've now fully restored services at all airports where Air India were affected", ANI quoted Baumann as saying. Our priority remains, as always, to ensure a stable system where customers can conduct business efficiently and effectively, and we are undertaking a full investigation to understand the root cause and prevent a recurrence.

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Earlier today, hundreds of passengers were left stranded at several airports across the world due to a glitch in its check-in software.

The glitch was restored at around 9 am.

The airline operates 470 flights per day while the Air India Group provides 674 flight services.

There were no flight cancellations and the airline expects operations to be back to normal by early evening, the spokesman said.

Air India held a press conference around 11:30 am today and provided more details on the matter.