Tech

Samsung's $2,000 foldable phone is already breaking, reviewers say

Samsung's $2,000 foldable phone is already breaking, reviewers say

Right now we're at the very edge of viability for folding smartphones, and the Galaxy Fold is the first device from a serious manufacturer that is reaching the hands of the masses. The company has already offered replacements to those who have broken Galaxy Fold review units, although none of them seem to have received those replacements yet so it's unclear if the new units will the same problem after a few days.

'The main screen includes a special protective layer, ' it reads.

But reporters from The Verge and CNBC said they left that layer on and their screens still broke.

Both Mark Gurman of Bloombergand Steve Kovach of CNBC have posted photos and video of their broken review units.

Because the documentation for the Galaxy Fold contains a warning against removing the protective layer - it's in small print, Android Police says - that could account for two of the cases involving screen failures.

Samsung’s futuristic new foldable phone keeps breaking
Some Galaxy Fold review units having display problems, T-Mobile warns not to remove protective layer

Prior to the Fold's release, Samsung reportedly tested the phone's folding mechanism more than 200,000 times, claiming it passed the threshold for durability.

The screens of some Samsung Galaxy Folds reportedly started flickering and turning black before completely fizzling out. "It's just enough to slightly distort the screen, and I can feel it under my finger", he writes at The Verge.

YouTube user Marques Brownlee said he removed the protective film and his device began having issues. The phone is created to work whether closed or open; when open, the single screen display is bisected by a crease.

Samsung's foldable Galaxy Fold is a remarkable piece of engineering. Once again, after just one day of use. We haven't seen any issues with the display during our testing.

Samsung's messaging to early reviewers explicitly reminded us that the top layer of the screen was not removable and that it would compromise the integrity of the display. Then, prominent YouTuber and product reviewer Marques Brownlee apparently did the same thing. The $1,980 phone ships on April 26, but it looks even early adopters should wait at least until there's more clarity around what's causing these issues.

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