Tech

Wells Fargo customers experience issues with online banking, mobile app

Wells Fargo customers experience issues with online banking, mobile app

Wells Fargo customers were finding it almost impossible to get any of their mobile and online banking done Thursday morning while the bank suffered from what seemed to be a severe outage.

The bank has restored the ATM services and mobile and online banking systems are operational with a few exceptions viz. "consumer credit card and mortgage balances, that we are in the process of restoring".

By Thursday afternoon executives said, a power outage at one the facilities caused the intermittent service. Some customers reported that their cards were declined while attempting a purchase, and some said they couldn't pay their bills on time because of the glitch.

Customers responded to Wells Fargo on Twitter, some threatening to take their business elsewhere.

The problem affected customers using web browsers as well as the Wells Fargo mobile app.

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This was the second outage this month at Wells Fargo.

The company said customers should check Wells Fargo social media for updates on the outage.

Wells Fargo has received a number of complaints over the past years due to its alleged customer service issues. The Lake Johanna, Minnesota Fire Department told CNBC that a "fire suppression system" was set off around 6 a.m. and was notified by the bank at 10 a.m. It is unknown how many Wells Fargo customers were impacted.

Cozad Asset Management Inc. acquired a new stake in shares of Wells Fargo & Co (NYSE:WFC) during the fourth quarter, according to its most recent Form 13F filing with the Securities and Exchange Commission (SEC).