Tech

O2 'confident' full service will be restored by tomorrow

O2 'confident' full service will be restored by tomorrow

One of the largest United Kingdom phone networks, O2, is investigating a network outage that has rendered mobile data inaccessible to the company's 25 million customers.

A telecommunications industry insider told Breitbart London this further outage may have been caused by users frustrated at being able to connect to data and placing an unprecedented number of calls to colleagues or family instead of using messaging apps, overloading the network.

Thousands of mobile phone users across Kent have lost their data service this morning.

Earlier today O2 confirmed the issue was identified as a software problem within the system of one of their 3rd party suppliers.

O2 said its technical teams are working with its supplier's teams to fix the problem.

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It has 25 million direct customers, but also provides services for the Sky, Tesco, Giffgaff and Lycamobile networks. "We fully appreciate it's been a poor experience and we are really sorry". In a statement Ericsson told ZDNet: "We are aware of the issue and are working together with our customers to solve it as soon as possible".

The issue has left many customers inconvenienced.

Angus Council say its meters have been affected by a network problem affecting all of the UK. Our technical teams are investigating.

Some voice calls are getting through but all 4G and SMS services are completely jiggered. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

Mobile network equipment group Ericsson said on Thursday it had identified an issue in certain nodes in the core network resulting in network disturbances for some customers.