Tech

Apple Admits MacBook Keyboard Fail, Offering Repairs and Refunds

Apple Admits MacBook Keyboard Fail, Offering Repairs and Refunds

Apple acknowledged Friday that some of its MacBook and MacBook Pro models have sticky keyboards, and will offer free repairs and refunds to anyone affected by the flaw.

"Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models" may exhibit some malfunctions, such as letters or characters repeating unexpectedly, not appearing, or experiencing "sticky" keys that do not respond in a consistent manner, said the company in a statement. Out-of-warranty repairs can cost $700 (roughly Rs. 47,500), requiring an upper case replacement. This includes the 12-inch MacBook (Early 2015), which featured a first-generation Apple-designed butterfly mechanism keyboard and the Early 2016 and 2017 12-inch MacBooks that featured a second-generation keyboard design. However, as Apple has yet update its 2017 MacBook and MacBook Pro models, it means Apple is continuing to sell models that could be affected by at least one of three issues it has identified. The models affected will be covered for four years from time of purchase.

To use the fix program, eligible MacBook owners need to make an appointment at an Apple store or find an authorized company service provider.

These butterfly keyboards have proven divisive among consumers.

More news: Coffins at DMZ to collect United States service members' remains from North Korea

After years of complaints from unhappy customers, Apple is finally taking action on the notorious keyboard in the MacBook and MacBook Pro laptops. Well, in 2015 Apple switched to thin "Butterfly" switches for the both MacBook and Macbook Pro lines of laptops. However, things didn't go in Apple's favour and users started complaining about keyboard issues soon after.

Owners of MacBook laptops with faulty keyboards are getting some relief.

Apple forums are overflowing with reports of Geniuses who have told customers that Apple is "collecting data" on the issue.

If you own one of the above MacBook, and facing issues with the keyboard, you will have to take it to an authorized service center or an Apple retailer. And unfortunately, fixing the problem isn't easy; at worst, it can involve replacing the entire keyboard.


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