Economy

BB&T bank customers locked out of accounts due to technical issue

BB&T bank customers locked out of accounts due to technical issue

Millions of BB&T customers have been locked out of their accounts due to an outage that bank officials say has been caused by a "technical issue".

BB&T said in its tweet that people can still use their BB&T debit, credit, and prepaid cards. He said as systems come back online, the bank is telling clients that some information they're seeing in their accounts has not yet been fully updated from Thursday.

The Winston-Salem-based bank acknowledged the outage Thursday and Friday on its website and Twitter account but did not specify what went wrong. "We expect those balances and transactions to become current later today", Davis said. "You claim to "hear" our frustrations yet you don't address that which we are frustrated about".

"An outage map showed the biggest impact was focused much of central North Carolina, Atlanta, the Washington DC area and Philadelphia".

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"We are working diligently to restore all our banking services, and the recovery is well underway", BB&T said in a statement Friday afternoon.

As of 10:30am CT Friday morning, BB&T notified customers all banking services have been restored. He said bank branches that are normally open on Saturdays will stay open two additional hours to assist clients.

Bank officials have apologized and say they don't believe the issue is related to a cyber-attack. We're also here to assist with any other challenges.


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