Pixel 2 Problems: Google investigating reports of screen-burn issue

Pixel 2 Problems: Google investigating reports of screen-burn issue

Google's plan to produce a showcase smartphone to rival the Apple iPhone 8 and Samsung Galaxy S8 may have backfired after reports emerged of the Pixel 2 XL's screen having problems after just a week of use.

The screen on Google's Pixel 2 XL is taking a hammering. Burn-ins have been plaguing many types of displays, from yesteryears CRTs, modern OLEDs to plasma screens.

On Friday, the company vowed to reimburse an undisclosed number of people who were charged $30 extra for the Pixel 2 by a Verizon Wireless reseller operating at Google pop-up stores in the United States.

Several experts already believe that it is a screen burn-in issue and if it isn't resolved soon enough, it would enough to pull down the sale of Pixel line of products. When a screen displays burn in, users can see faint images of words or icons on the display.

The issue is something known as burn-in, whereby the screen continues to display a ghost image of something that has previously appeared on the screen for a long time.

Okay, Google, what's going on with the Pixel 2 XL's screen?

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A Google spokesperson said "We put all of our products through extensive quality testing before launch and in the manufacturing of every unit". OLEDs are also generally more prone to burn-in than an equivalent LCD, but we're still talking about a problem that manifests over a period of years, not weeks or days.

Google's outfitted the Pixel 2 XL with pressure-sensitive Active Edge sides, which let you squeeze the phone to bring up the Google Assistant... and that's it.

That's at least according to several Pixel 2 XL reviews that have come out recently, many of which count its "weird" display as a startlingly very bad blemish on an otherwise all-around excellent 2017 flagship.

First, the buyers of Google Pixel 2 XL complained about weird color-shift effect made the Google Pixel 2 XL's screen look excessively blue when viewed off-axis. It seems that the firm is finding things more hard than anticipated, too, as some buyers have been receiving emails that their white Pixel 2 will be delayed another month. Keep in mind that none of the Pixel 2 models use physical buttons and instead rely on software navigation buttons to get the job done.

Google, meanwhile, has said that it was investing into the matter.