Tech

Microsoft Loses Consumer Reports Recommendation on 4 Laptops

Microsoft Loses Consumer Reports Recommendation on 4 Laptops

Consumer Reports has a message for its readers: one in four of your shiny Microsoft's Surface laptops and tablets might not outlast their new computer smell. Based on the survey data, Consumer Reports predicts that 25 percent of Microsoft tablets and laptops will present problems within two years of ownership. While we respect Consumer Reports, we don't believe these findings accurately reflect Surface owners' true experiences or captures the performance and reliability improvements made with every Surface generation.

Microsoft's Surface line of mobile devices has a lot of fans, including our own Bruno "morphine" Ferreira.

However, consistency and build quality were a regular problem for users in Consumer Reports' polling.

I know this will probably be an unpopular opinion here as well as a semi rare occurrence, but man I think this is a universal problem with Microsofts products.

Microsoft's estimated breakage rate for its laptops and tablets was higher than most other brands'.

More news: Trump attacks Jewish Sen. Richard Blumenthal on Twitter as a liar, baby

Microsoft defended the reliability of its laptops and tablets. Nonetheless, while it has great things to say - like much of the industry, ourselves included - about the Surface range in terms of performance, it argues it can't recommend the current models.

This is the first time in two years Consumer Reports removed a laptop recommendation when it pulled ratings for three Hewlett-Packard models and a Lenovo laptop due to fix histories.

Ranjit Atwal at Gartner, who was not involved in the study, told The Reg that Surface devices have "evolved" since the originals and that they were only first or second gen devices, so comparing them to more established PCs is a little bit unfair. A few commented that their machines froze or shut down unexpectedly, while several others told us the touch screens weren't responsive enough.

What's hugely important to point out here is that Consumer Reports' retraction of its recommendation appears entirely dependent upon subscriber survey answers. "And our brand reliability findings have proven to be quite dependable over the years".

The publication said "a number of Microsoft products" have performed well in its lab tests but noted predicted reliability is also important to consumers.


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